Refund policy

Returns & Refunds

• Return/exchange requests must be raised within 3 days of delivery, by emailing support@shopchhavi.com with order details.
• Since sarees are handwoven, small weave-to-weave variations are treated as normal, not defects.
• Only genuinely defective items qualify for a cash refund, credited to the original payment method within 15 days of the item reaching them back.
• Returns for any other reason (size, preference, etc.) get store credit only, issued after the item passes quality check.
• An unedited unboxing video showing the brand logo on the packaging is required for any claim.
• Items must come back unused, unwashed, unaltered, with tags and the original invoice.
• Made-to-order, custom-stitched, or finished items (fall, tassels, piko, net added post-order) are not eligible for return/exchange at all.
• Shipping charges are non-refundable except when the return is due to a defective product.
• Store credit can be used site-wide; there's no guarantee an exchanged item will be back in stock.
• Legal disputes fall under Delhi jurisdiction.

Order Cancellation

• Cancel within 24 hours of placing the order.
• Cancelled before shipping → full refund.
• Cancelled after shipping → replacement/store credit only, no cash refund.