At Chhavi – From Loom to Legacy, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share with us while using our website.
1. Information We Collect
When you visit or make a purchase on our website, we may collect the following information:
• Name
• Contact details (email address, phone number)
• Shipping and billing address
• Payment information (processed securely through third-party payment gateways)
• Order history and preferences
• Device and browsing information (IP address, browser type, cookies)
2. How We Use Your Information
We use your information to:
• Process and fulfill your orders
• Communicate order updates, confirmations, and support-related queries
• Improve our products, services, and website experience
• Send promotional emails or updates (only if you have opted in)
• Comply with legal and regulatory requirements
3. Payment Security
All payments made on our website are processed through secure and trusted third-party payment gateways. Chhavi – From Loom to Legacy does not store or have access to your complete payment details.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with:
• Shipping and logistics partners for order delivery
• Payment gateway providers for secure transactions
• Legal or government authorities if required by law
All such parties are obligated to keep your information confidential.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience, analyze website traffic, and understand customer preferences. You may choose to disable cookies through your browser settings; however, some features of the website may not function optimally.
6. Data Protection & Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to safeguard your data, no method of transmission over the internet is completely secure.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
8. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon being posted on the website.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, you may contact us at:
Email: support@shopchhavi.com
Brand: Chhavi – From Loom to Legacy
Your trust means everything to us. At Chhavi – From Loom to Legacy, we honour not just handwoven textiles, but also the relationships we build with our customers.
