Return, Refund, Exchange & Cancellation Policy
Legal Business Name: NILESH HUF
Brand Name: Chhavi – From Loom to Legacy
Email: support@shopchhavi.com
Contact Number: 8512036622
Chhavi – From Loom to Legacy is committed to providing excellent customer service. We understand that, under certain circumstances, returns, exchanges, refunds, or order cancellations may be required. Please review our policy below for the applicable terms and conditions.
1. Return & Exchange Policy
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All sarees sold by Chhavi – From Loom to Legacy are handwoven on handlooms. Minor variations between individual pieces are natural and contribute to the uniqueness and beauty of each saree. Such variations shall not be considered product defects.
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Return and exchange requests must be raised within 3 days of delivery. Customers must email their requests to support@shopchhavi.com, providing complete order details and the reason for the request.
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Only defective products are eligible for a refund. Approved refunds will be credited to the original payment method within 15 days of receiving the returned product.
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An uncut unboxing video is mandatory for all return requests. The video must clearly show the product, its condition, and the brand logo on the paper bag used for the consignment.
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For returns requested for reasons other than product defects, eligible customers will receive store credits after the returned product has been received and successfully passed all quality checks.
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Made-to-order products are not eligible for returns.
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Shipping charges will be deducted from returns, except where the return is due to the delivery of a defective product.
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Store credits can be used to purchase any eligible item available across the website.
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Returned products must be unused, unwashed, unaltered, and in their original condition, with all original tags intact.
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The original invoice is mandatory for raising a return or exchange request.
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Customised, serviced, made-to-order, and finished products are not eligible for exchange. This includes products that have undergone stitching, alterations, fall, finishing, or similar services.
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An identical replacement for an exchanged product cannot be guaranteed, as availability depends on stock.
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Finished or customised items with additions such as fall, tassels, pico, net, or other finishing services that were not part of the product as originally advertised are not eligible for return.
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NILESH HUF reserves the right to assess the condition of returned products and determine their eligibility for return or exchange, subject to applicable consumer protection laws.
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To the extent permitted by applicable law, NILESH HUF shall not be liable for indirect, special, incidental, or consequential losses or damages arising from the use of its products or services.
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Any disputes arising from this policy shall be subject to the jurisdiction of the competent courts in Delhi, subject to applicable law.
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We endeavour to deliver all products within the estimated timelines provided by our courier and service partners. However, delivery timelines may be affected by circumstances beyond our control.
2. Order Cancellation Policy
How do I cancel an order on Shopchhavi.com?
If you need to cancel an order, please submit your cancellation request within 24 hours of placing the order by emailing support@shopchhavi.com with your order details.
For cancellations requested by the customer:
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Before dispatch: If the cancellation request is received and accepted before the product has been dispatched, the full amount paid will be refunded to the original payment method.
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After dispatch: If the product has already been dispatched, cancellation may no longer be possible. The request will be handled in accordance with the applicable return, replacement, and store credit terms of this policy and applicable law.
3. Refund Policy
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Refunds are available only for approved claims involving defective products, subject to the conditions stated in this policy and applicable law.
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Approved refunds will be processed to the original payment method within 15 days of receiving the returned product.
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For eligible non-defective returns, store credits will be issued after the product is received and passes quality checks.
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Shipping charges will not be deducted for approved returns arising from the delivery of defective products.
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Customers should retain their order confirmation and original invoice until their request has been resolved.
4. Product Care
Every Chhavi – From Loom to Legacy product is styled and crafted with love, care, and passion. To preserve the beauty and quality of these unique pieces, we recommend the following care instructions:
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Silk-certified sarees: Dry cleaning only.
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Cotton Gamchha sarees: Handwash gently and dry in the shade. Machine washing is not recommended.
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Avoid contact with liquids, especially perfumes.
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Store sarees in a clean, dry place away from moisture. The use of naphthalene balls or similar products during storage is not recommended.
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Refold sarees periodically to avoid permanent creases and store them in the brand's pure cotton saree cover.
5. Contact Us
For any questions or assistance regarding our Return, Refund, Exchange, or Cancellation Policy, please contact us using the details below.
Legal Business Name: NILESH HUF
Brand: Chhavi – From Loom to Legacy
Email: support@shopchhavi.com
Contact Number: 8512036622
